Customer Care and Shipping
If you would like to speak with someone at Skin you can contact us:
Monday - Friday, 9am - 5pm Eastern Standard
917-691-0516 ext 113
Or if you prefer email you can contact us under:
We check our messages daily and our goal is to respond within 24 hours Monday-Friday. If you did not hear from us, please check your spam or promotions folder in case our email did not get to your inbox.
INTERNATIONAL ORDERS: At this time, we do not accept returns on international orders.
US Orders: We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund or exchange. We accept online returns of non-sale, unworn/unwashed merchandise with the original tags attached within 30 days of your order receipt. We do not accept returns on underwear due to our strict hygiene policy.
All refunds will be applied to the original payment method. Please allow up to 14 business days for the refund to reflect back onto your account. Merchandise is returnable at customer's expense.
International Orders: At this time, we do not accept returns on international orders.
Sale items cannot be combined with other promotions. All sale items are final sale.
Our return process is convenient and easy. Included with each purchase is a form with instructions for returning your purchase. Returns are at the customer's expense. Returns will not be accepted without a Return Authorization Number.
NTDS c/o Skin Worldwide
100 Highland Drive
Westampton, NJ 08060
Your package will be shipped by UPS and the tracking code will be emailed to you after every purchase. Please note, we cannot ship to PO Boxes.
Free Standard US Shipping (3-5 business days) excluding Alaska, Hawaii and Puerto Rico. Hawaii, Alaska and Puerto Rico shipping is $25. UPS Next Day Air is $29.99. Orders must be placed Monday-Thursday by 10:00 AM ET for express delivery.
We currently ship within the United States and worldwide. Read more about international orders.
It is our pleasure to ship to our international customers. Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
DUTIES AND TAXES
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
RETURNS POLICY FOR INTERNATIONAL ORDERS
At this time, we do not accept returns on international orders.